Compliance Management Module
FastTrack provides processes and systems for tracking and responding to regulatory compliance activities across multiple locations, eliminating individually customized processes that risk being lost with staff turnover.
Many executives don't think they get much for the money they spend on compliance. They're right, if they have been focused on short-term goals such as passing annual audits. The key is to think in the long term by taking the knowledge, skills and technologies acquired through compliance efforts to create a foundation for improvement in other areas. Automating compliance management activity frees up your compliance and risk management specialists.
Mapping regulations, legislation and standards against compliance records and activities, provides regulatory bodies and assessors with the assurance of an organisation’s management commitment, as well as providing staff and auditors with a visual understanding of the interrelationships and effect of changes to processes and documentation.
Compliance Audits & Inspections
Fast Track Audit Management covers Audit Scheduling, preparation, generating Audit Checklists, recording Findings, Observations and Corrective Actions, creating and distributing Audit Reports, following up on outstanding issues and closing out of audits. Integrated with Risk and Document Management Fast Track’s Audit Management provides a powerful tool for driving Compliance. Being able to specify a frequency against each audit allows the automatic rescheduling of audits year to year eliminating the scheduling process. Electronic conferencing streamlines the coordination of audits and Audit Report agreement and the auto reminder and escalation of overdue audits, follow-ups, and close outs, eliminates concerns over maintaining certification.
Compliance Corrective Actions
Corrective Actions combine Non-conformance Reports (NCR) and Corrective Action Reports (CARs) into a single record through an electronic workflow. Corrective Actions can be lodged and accessed from their source (e.g. audits, equipment, and documents) or directly from a Web Portal. Features include attachment of evidence, examples, and correspondence, audit logging of actions and changes, and a wide range of analysis including by cause, dept, type, source, and item. After Closeout CARs stay on file for analysis and trend reporting.
Automatic follow-up and escalation reduces time to resolution and eliminates concerns over maintaining certification. Analysis enables the organisation to learn from their experience while relating case to multiple influences (product, equipment, process) and builds future reference data for continuous improvement.
Fast Track Complaint Management covers the full lifecycle of complaints starting from Web submission of complaints directly in Fast Track initiating an electronic workflow for notification and resolution, with reminders and escalation of outstanding issues, to the closeout and feedback on the resolution. Features include attachment of evidence, examples, and correspondence, audit logging of actions and changes, and a wide range of analysis including by cause, dept, type, source, and item.
Continual feedback increases customer satisfaction, while automatic follow-up and escalation reduces time to resolution. Analysis enable organisation to learn from their experience while relating case to multiple influences (product, equipment, process) builds future reference data for continuous improvement.
Investigations provide for a comprehensive and secure Case Management tool to plan, record, coordinate, and report on investigations. Features include electronic workflows; recording Case Notes periodic reporting; attachment of evidence, examples, and correspondence; and audit logging of actions.
A comprehensive security model provides cross department access on a case by case basis while ensuring confidence in confidentiality of data and findings.
"Fast track was purchased as a single quality management solution for the functions of document control and internal audit / corrective actions so that 5 legacy systems could be united into a single system that would comply with our external accreditation requirements." - GOVERNMENT AGENCY
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