Credentialing

Credentialing is a core component of clinical/professional governance or self regulation where members of a profession set standards for practice and establish a minimum requirement for entry, continuing professional development, endorsement and recognition. Tracking the renewal of staff licences and qualification is made simple with Fast Track’s email function. Automatic reminder emails are sent to notify you of licences and qualifications that require renewal. The training course module is also included, which allows you to create a register of all courses held as well as a list of attendees, training variations and feedback. One entry against a Training Program automatically posts course competencies against each attendee. With full reporting mechanisms Fast Track provides a set of reports together with a complete skills matrix for any form of analysis. Reports Included Skill Matrix (Sample shown below, Figure 1) Training Analysis Skill / Training / Qualification Listing Performance Review Report Training Course Register All of the reports allow you to select different criteria which will allow you to integrate the data and produce hundreds of different reports. Additionally, we can create and customise reports for individual companies.

Quality of Services (QoS), by definition, is reliant on the competence of the provider. In today's fast changing world ensuring peoples qualifications are up-to-date is not only critical but sometimes mandatory. Failure to do so has closed businesses.

  • Professional and Consultant Register with review & ratings

  • Competency – qualifications, skills, endorsements

  • Staff & Contractor Assessment & Rating

  • Skills Matrix – Employees, Contractors, Positions

  • Training Requirements & Gap Analysis

  • Email notification for Renewal of Qualifications

  • Training Applications with costing & approval workflow

  • Training Courses with schedules and course material

  • Training History

Competency Requirements

Competency Requirements allows for user definable lists of all Skills, Qualifications, Endorsements, Licences and Authorisations for managing capabilities of the workplace/organisation including service, equipment, processes, compliance, etc.

Having a repository of Competencies allows for quick and efficient selection of resources and instils confidence in the organisation’s capability to provide compliant and quality services.

Features:

  • Source, level and term of Qualifications, skills & endorsements

  • Training applications, records & certificates

  • Auto linking provides Currency List of persons per skill

  • Ability to rate different skills with point system for staff appraisals

Competency.Requirements

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Insurances Requirements

Insurances Requirements tracks individual commitments embodied in contracts entered into. Periodic and one-off commitments are scheduled, diarised, reminders sent and escalations raised on overdue commitments.

Two way linking provides lists of contracts per commitment as well as commitments per contract. This provides information for consolidation of resources and negotiation collateral for product and professional insurance cover.

Features:

  • Email Reminders and escalation on overdue commitments

  • Commitments Matrix

  • Schedules of Clause Requirements by date

  • History of commitments and actions

Contracts.Requirements

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Compliance Complaints

Fast Track Complaint Management covers the full lifecycle of complaints starting from Web submission of complaints directly in Fast Track initiating an electronic workflow for notification and resolution, with reminders and escalation of outstanding issues, to the closeout and feedback on the resolution. Features include attachment of evidence, examples, and correspondence, audit logging of actions and changes, and a wide range of analysis including by cause, dept, type, source, and item.

Continual feedback increases customer satisfaction, while automatic follow-up and escalation reduces time to resolution. Analysis enable organisation to learn from their experience while relating case to multiple influences (product, equipment, process) builds future reference data for continuous improvement.

Compliance.Complaints

Features:

  • Links to person/customer database internal or external to Fast Track
  • Electronic Workflow with history of actions and contacts with escalation of outstanding issues
  • Attach any file type for evidence, emails, correspondence, etc

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Competency Training Applications

Training Applications provide an electronic Workflow for applying and approving individual staff training requirements. Capable of being raised and submitted from the company intranet portal, application a forwarded and tracked through company defined processes dependent on the application.

Automated Training Applications is a classic case of saving time and money, increasing efficiency and reducing staff frustration in a mandatory administrative process.

Features:

  • Request & multiple approval details
  • Booking, travel & registration requirements
  • Attendance reminders
  • Costing and budgeting reports
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Competency Training Programs

Training Programs tracks internal and external training courses along with the skills imparted. Features include maintaining course agendas, training material, training schedules and history of attendance. Entry of attendance automatically updates attendees’ skill records.

Keeping ahead of the market is only as good as your weakest link. Strong training management spreads ensures best practices are enacted quickly and widely capitalizing sooner.

Competency.TrainingPrograms

Features:

  • Register for internal & external courses
  • Scheduling of courses by location
  • Training Providers with assessment & rating
  • Manage training agendas and course material
  • Keeps a history of when courses are given
  • Ability to attach feedback and other attachments
  • Entry of attendees generates Skill records

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Scheduling and Rostering

Fast Track Resource Scheduling & Rostering tools provide a graphical user interface for planning, scheduling and resourcing tasks, events, and projects. Features include 5 year timeline, drag & drop movements, personnel commitments, and interested parties notifications.

This visually appealing tool will increase organisational productivity through coordination of resources.

Features:

  • Graphical Calendar with drag & drop scheduling & resourcing
  • Scheduling & resourcing Daily, Weekly, Monthly for up to 5 years
  • Recording interested parties with email notification of scheduling changes
  • Resource and Manpower availability
  • Facility to include pre & post tasks requirements per event
  • Cost budgeting reports
Resources.SchedulingRostering

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