Credentialing

Credentialing is a core component of clinical/professional governance or self regulation where members of a profession set standards for practice and establish a minimum requirement for entry, continuing professional development, endorsement and recognition. Tracking the renewal of staff licences and qualification is made simple with Fast Track’s email function. Automatic reminder emails are sent to notify you of licences and qualifications that require renewal. The training course module is also included, which allows you to create a register of all courses held as well as a list of attendees, training variations and feedback. One entry against a Training Program automatically posts course competencies against each attendee. With full reporting mechanisms Fast Track provides a set of reports together with a complete skills matrix for any form of analysis. Reports Included Skill Matrix (Sample shown below, Figure 1) Training Analysis Skill / Training / Qualification Listing Performance Review Report Training Course Register All of the reports allow you to select different criteria which will allow you to integrate the data and produce hundreds of different reports. Additionally, we can create and customise reports for individual companies.

Quality of Services (QoS), by definition, is reliant on the competence of the provider. In today's fast changing world ensuring peoples qualifications are up-to-date is not only critical but sometimes mandatory. Failure to do so has closed businesses.

  • Professional and Consultant Register with review & ratings

  • Competency – qualifications, skills, endorsements

  • Staff & Contractor Assessment & Rating

  • Skills Matrix – Employees, Contractors, Positions

  • Training Requirements & Gap Analysis

  • Email notification for Renewal of Qualifications

  • Training Applications with costing & approval workflow

  • Training Courses with schedules and course material

  • Training History

Compliance Complaints

Fast Track Complaint Management covers the full lifecycle of complaints starting from Web submission of complaints directly in Fast Track initiating an electronic workflow for notification and resolution, with reminders and escalation of outstanding issues, to the closeout and feedback on the resolution. Features include attachment of evidence, examples, and correspondence, audit logging of actions and changes, and a wide range of analysis including by cause, dept, type, source, and item.

Continual feedback increases customer satisfaction, while automatic follow-up and escalation reduces time to resolution. Analysis enable organisation to learn from their experience while relating case to multiple influences (product, equipment, process) builds future reference data for continuous improvement.

Features:

  • Links to person/customer database internal or external to Fast Track

  • Electronic Workflow with history of actions and contacts with escalation of outstanding issues

  • Attach any file type for evidence, emails, correspondence, etc

Compliance.Complaints

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