Knowledge Management Module

QMS (453x640).jpgSmart document control. Easily manage reference/external documents, linking/indexes, and portal/web publishing. Easily track topics and lessons learnt. Implemented in as few as 90 days. Success since 1981.

 

 An organisation's knowledge is spread across all its policies, procedures, practices and reference sources. Usually it's in the form of documents, but an unstructured collection of documents will yield little value. To get maximum value from that knowledge, an organisation first must know what's out there, and then be able to validate it, authorise it, structure it, and refer to it when needed.


 

SCREENSHOT

document control

Sample screenshot: Knowledge Module - Document Control. View recorded demo/ request demo »

Fast Track’s Reference & External Documents function provides a single reference point for information. Fast Track makes it easy to schedule reviews, maintain distribution lists, and auto-link to external data. All is integrated with MS Office, Outlook, SharePoint, plus integration with other modules.

Knowledge Document Control

Fast Track’s Document Control function carries out change management through automated workflows, version tracking, publishing, distribution and disposal of internally developed Quality and Technical documents, all within a comprehensive security model to ensure integrity and published information. Integrated with SharePoint and/or intranet portals, Fast Track adds superior functionality, efficiency and integrity to common Content Management Systems.

Knowledge Reference and External Documents

Fast Track’s Reference & External Documents function provides for a single reference point for information. Registering Reference & External Documents within Fast Track allows reviews to be scheduled, distribution lists maintained, and auto linking features to be added to external data. Putting all reference sources into Fast Track brings confidence to all knowledge sources as being available and approved.

Knowledge Linking and Indexes

The Index function allows the cataloguing of documents and reference sources into logical groups for access and carrying out operations on multiple documents. Indexes link to a single source thereby allowing the one document to be accessed from any number of indexes. Cataloguing documents into indexes saves the need for searching and allows a structured approach to information which simplifies and speeds up access for knowledge worker who know for what they are looking.

Knowledge Portal and Web Publishing

Fast Track provides License Free access to Documents via a corporate web portal. Fast Track can integrate directly into an organisation’s SharePoint or intranet Portal. Documents can be automatically converted into PDF format during publishing. Fast Track can also generate and publish html index pages to simplify user navigation on the portal. The Fast Track Web Publishing function eliminates the delay and involvement of a Web Administrator in putting documents onto the intranet portal. Also Fast Track’s generated Index pages improve user ease of access with not having to search.

Knowledge Topics

Topics is a system-wide taxonomy for cataloguing not only documents but all database records based on their subject matter, such as used on eBay for product categories. This provides a single point to get a comprehensive picture. As information is linked both ways, allocating a topic to a record will display that record under the topic.

Knowledge Lessons Learnt

Knowledge encompasses not only the formal information but also thoughts, opinions and experiences of those whom we respect. Unlike Wikipedia that contaminate fact or other ‘Knowledge’ systems that ignores this valuable input, Fast Track allows for a separate database of these for FAQs, shortcuts, suggestions etc, that can be maintained by select personnel. This is a valuable source of capturing experience and reference for handling the unusual. This breeds continuous improvement.

 

Customer Review

knowledge management software

"We started out with the Knowledge Module. This allows the regular review of documentation, and for these documents to be published automatically to our departmental intranet if they were needed by other officers in the Department.... Fast Track has been very supportive in all aspects of this project from planning for the event, the implementation and post transition support. In particular, significant documentation and email and phone support." - GOVERNMENT AGENCY

Resources

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