Knowledge Management is defined as “a range of practices used in an organisation to identify, create, represent, distribute and enable adoption of insights and experiences”. More than just a collection of unstructured documents in a Content Management System or Portal, Knowledge requires control, validation, authorisation, structure, citation, reference but mostly to be KNOWN. This is where FastTrack.net becomes a valuable enhancement to existing Corporate Knowledge. Today’s Corporate Knowledge is embedded not only in its Policies and Procedures but also in its practices and reference sources when it can be recalled in response to a need. That’s why Fast Track empowers your staff to be thinking that step ahead with information resources at their fingertips along with internal, reference and external documents. More importantly, with access to these resources online, resources are preserved and efficiency is enhanced. Fast Track leans toward the more user-friendly Business Process document structure rather than being limited by ISO standard. Issuing documents, updating history of changes, cross referencing related documents and diarising the next review and extracting distribution lists, are all automated.
Validation and verification is managed by Fast Track’s Electronic Workflow, citation and reference by automatic cross referencing and hyper linking, and value adding through integration with MS Office, Outlook, SharePoint, plus integration with other FastTrack.net modules.
- Internal & External Data Sources
- All document format: MSOffice, PDF, images, drawing, etc
- Document Approval & Publishing Workflows
- Change and Version Control
- Electronic and Paper Reference Sources
- Full database interrogation & Search
- Automatic Hyper linking & cross references
- Web Publishing with PDF conversion
- SharePoint/Portal Integration and search
- Indexes and Distribution Lists
- Knowledge Bank for Notes, Hints and FAQs
Knowledge encompasses not only the formal information but also thoughts, opinions and experiences of those whom we respect. Unlike Wikipedia that contaminate fact or other ‘Knowledge’ systems that ignores this valuable input, Fast Track allows for a separate database of these for FAQs, shortcuts, suggestions etc, that can be maintained by select personnel.
This is a valuable source of capturing experience and reference for handling the unusual. This breeds staff involvement in the Continuous Improvement process.